Frequently Asked Questions
Can I get an estimate or ballpark price over the phone?
Fenceworks does not provide any quotes over the phone. Every job site is different; therefore, we must visit your home to ensure the accuracy of your quote.
Do I have to be home during an estimate?
Yes. It is very important that a Fenceworks representative meets with you, to discuss any questions you or the salesman have regarding the fence.
Does Fenceworks have a showroom?
We do have an indoor showroom in Northbrook. 3177 MacArthur Blvd. Northbrook, IL 60062.
Can I get an estimate by coming to your showroom?
No. There is no salesperson on site to provide you with a quote. This is why we offer a free in-home estimate. You are welcome to visit our showroom to see the styles or pick up a fence catalog.
What cities do you go to (Fence Department Only)?
Bannockburn, Buffalo Grove (Lake County Only), Chicago (North Side only, from Madison Ave to Howard St and East of Central Ave), Deerfield, Evanston, Fort Sheridan, Glencoe, Glenview, Highland Park, Highwood, Kenilworth, Lake Bluff, Lake Forest, Lincolnshire, Lincolnwood, Morton Grove, Niles, Northbrook, Northfield, Park Ridge, Riverwoods, Skokie, Wilmette, and Winnetka.
What are the payment options for placing an order?
We require a 1/2 down deposit when you sign a contract with the balance due upon completion. We take Visa, MasterCard, Discover, Check or Cash.
Do I need a building permit?
Depending on where you live, and what you are doing, you may need a building permit. Your Fenceworks representative can advise you once on site.
What are the rules and regulations regarding fencing in my city?
Every suburb and city has different codes and height limitations. Let your Fenceworks representative explain what you can and cannot do.
Is Fenceworks Licensed?
Yes. Fenceworks is Licensed, Bonded and insured with the suburbs and cities we work with.
Does Fenceworks take down and haul away old fences?
Yes. Fenceworks will take down and haul away your old fence for an additional charge.
How do I know where my property lines are?
You should have a plat of survey for your home. Fenceworks will install the Fence according to the Plat, unless otherwise noted by the customer.
Who is responsible for locating underground utility wires?
Fenceworks will call J.U.L.I.E (Joint Utility Locating Information for Excavators) for the customer. J.U.L.I.E will only mark public utilities: gas, electric, phone, water, and cable. J.U.L.I.E will not mark any private underground lines: sprinkler systems, invisible dog fence, private electric or gas lines. Therefore, private lines must be marked by the customer prior to installation.