Fenceworks Basketball FAQ's

Explore our range of in-ground and mounted basketball systems suitable for various playing levels, budget and spaces.

Choosing the right basketball hoop involves more than just measuring your space. At Fenceworks, we bring over 59 years of experience and thousands of successful installations to help you find the perfect hoop. Unlike online or big-box retailers who may see you as just another number, unlike "National Sporing Good Chains", we offer a personalized service that considers the age and skill level of the players, the specifics of your home environment, and whether an in-ground or mounted hoop system best suits your needs. Visit our showroom or contact us directly to ensure you get expert advice tailored just for you.

Yes, we offer a range of accessories, including nets, balls, and protective padding.

Absolutely! At Fenceworks, we offer a white-glove installation service that sets us apart from online retailers. Our comprehensive approach includes a free consultation either in our showroom, over the phone, or through a free site visit, guiding you every step of the way—from the initial selection to the final installation of your basketball hoop. We handle everything, ensuring there are NEVER unwanted boxes left on your driveway, and we eliminate additional delivery or shipping charges. More importantly, we provide a personalized service experience; you're not just another call to a call center. When you reach out to us, we remember you and manage your needs with the utmost care and attention.

Additionally, we coordinate with public utilities in your respective city to ensure all necessary clearances and preparations are handled correctly. This is a crucial step that many other companies overlook, leaving you responsible for potential fines, delays, and issues with neighbors. Our full-service approach covers these details, preventing unforeseen expenses and ensuring your installation is compliant and hassle-free. This meticulous attention to detail ensures that your basketball setup is perfectly suited to your home and lifestyle, without any complications.

Costs vary depending on the type of hoop and installation requirements; contact us for a detailed quote.

Installation timelines vary based on the season, project scope, and current scheduling. Most basketball hoop installations are completed within a few weeks of purchase, and we’ll provide a more specific timeframe when your project is scheduled.

Fenceworks is always just a call away—and right down the street—if you have questions or need assistance with your basketball hoop. Our hoops are built to withstand harsh Chicago winters and aggressive play, and they are backed by an industry-leading limited lifetime warranty. From routine questions to unexpected concerns, we’ve always got your back.

Yes! All basketball hoops sold by Fenceworks are backed by a limited lifetime manufacturer’s warranty, providing significantly stronger protection than the typical 5- to 10-year warranties offered by online retailers, big-box chains, and sporting goods stores. Unlike stores that sell basketball hoops as just one item in a massive catalog, Fenceworks specializes in premium systems built to withstand harsh Chicago weather and years of frequent use. We partner with manufacturers that design their hoops to last, and their warranty coverage reflects that level of quality.

As the Chicagoland area’s only locally owned and family-operated basketball hoop provider offering full white-glove service, Fenceworks delivers expert guidance, professional installation, and dependable support from start to finish.

You can contact us through our website, call us directly or stop by our family's local Northbrook showroom! We're here to help with all your basketball needs.