Everything You Want to Know Before You Call
We'd rather you show up informed than surprised. Here's everything families ask us before starting a project — from permits and pricing to installation timelines and product care.
1. Fences
What types of fences do you install?
We install aluminum, chain-link, composite, PVC/vinyl, and wood fences. Each material has different benefits depending on your goals — privacy, security, aesthetics, or low maintenance. We'll help you choose the right one during your free consultation.
Do I need a permit to install a fence?
In most Chicagoland municipalities, yes. Permit requirements vary by town, so we handle that research as part of the consultation process. We'll let you know what's required in your area before any work begins.
How long does fence installation take?
Most residential fence projects are completed in one day. Larger or more complex projects may take two. We'll give you a clear timeline during your quote.
Will you install along my property line?
Yes — but we recommend having a recent survey on hand. If you're unsure of your exact property boundaries, we can advise on how to proceed before installation begins.
Does my HOA need to approve the fence?
Many HOAs have guidelines on fence style, height, and material. We're familiar with common North Shore HOA requirements and can help you understand what's likely to be approved before you commit.
What's included in the installation?
Everything — post-setting, panel installation, hardware, and cleanup. We don't leave you with a yard full of packaging or debris.
2. Basketball Hoops
What's the difference between in-ground and wall-mount hoops?
In-ground hoops are anchored in concrete and offer the most stability and authentic feel — ideal for driveways and dedicated court areas. Wall-mount hoops attach to a garage or structure and are a great option when space is limited or a permanent in-ground install isn't possible.
How deep do you anchor an in-ground hoop?
Our standard anchor depth is 48 inches into concrete, which provides a stable, permanent foundation that won't shift under hard play or weather.
Can you install a hoop I already purchased?
Yes. We install customer-supplied hoops as long as we can verify the product meets our installation standards. Reach out before scheduling so we can confirm compatibility.
What backboard size should I choose?
A 72" backboard offers regulation-size play and is recommended for serious players or families who want the full court feel. 54"–60" boards work well for younger players or tighter spaces. We'll help you size it right during your consultation.
Are your hoops adjustable in height?
Yes — most of our in-ground models adjust between 6ft and 10ft, making them suitable for all ages. The adjustment mechanism varies by model and we'll walk you through it at installation.
What areas do you serve for hoop installation?
We serve Chicago, the North Shore, surrounding suburbs, parts of Southeastern Wisconsin, and Northwest Indiana. Use our service checker or give us a call to confirm your town.
3. Playsets
What's the difference between vinyl and wood playsets?
Vinyl playsets are virtually maintenance-free, highly durable, and resist rot, splinters, and fading. Wood playsets (cedar) offer a more natural look and are customizable. Both are high-quality options — the right choice depends on your priorities and aesthetic.
What sizes are available?
Vinyl playsets come in small, medium, and large configurations to fit different yard sizes and family needs. We'll help you match the right size to your space during the consultation.
Do you assemble playsets purchased elsewhere?
Yes. We offer assembly and repair services for playsets not purchased through us. Contact us with the brand and model and we'll let you know what's involved.
What site prep is needed before installation?
The area should be reasonably level and clear of obstructions. We'll assess your yard during the consultation and let you know if any prep work is needed beforehand.
Are your playsets safe for young children?
Yes. All playsets we carry meet ASTM safety standards. We also install safety surfacing options and ensure all hardware is properly secured at installation.
4. Trampolines
What's the difference between above-ground and in-ground trampolines?
Above-ground trampolines sit on a frame above the surface and are easier to install. In-ground trampolines are recessed into the earth for a cleaner look, a lower jump height, and reduced fall risk. Both are available with professional installation.
How does in-ground trampoline installation work?
We excavate the area, create a drainage plan to prevent water pooling, and install the trampoline flush with the ground. It's a more involved process than above-ground, which is why a site consultation is required first.
Do trampolines require a permit?
It varies by municipality. Some towns have specific rules about permanent in-ground installations. We'll check your local requirements as part of the consultation.
Are your trampolines safety certified?
Yes. We carry Vuly trampolines, which are Red Dot Award winners and certified to both CE and ASTM international safety standards.
How long does trampoline installation take?
Above-ground installations typically take a few hours. In-ground installations require excavation and drainage work, which can take a full day depending on site conditions.
Can you anchor an above-ground trampoline?
Yes. Proper anchoring is included in our installation process to prevent movement during high winds or heavy use.
5. Installation & Service
What does the installation process look like?
It's five steps: Consultation → Quote → Scheduling → Installation → Post-Sale Support. We handle everything from site assessment to final cleanup. You don't need to be home for the full installation, but we do a walkthrough with you at the end.
Do you give exact appointment times?
Yes — we don't give vague windows. You'll receive a specific appointment time, and we show up when we say we will.
How far in advance do I need to book?
Lead times vary by season and service type. Spring and summer book quickly, especially for fences. We recommend reaching out as early as possible to secure your preferred date.
Do you service all products you sell?
Yes. We offer repair and maintenance services for products we've installed, and in many cases for products installed by others.
What happens after installation?
We do a full walkthrough to make sure everything is to your satisfaction. After that, our team remains available for any follow-up questions, warranty claims, or future service needs.
6. Pricing & Financing
How do you price your projects?
Every project is custom-quoted based on your specific yard, site conditions, product selection, and installation complexity. We don't do one-size-fits-all pricing because no two projects are the same.
Why is installation priced separately?
Installation cost depends on factors like ground conditions, site access, and local requirements. A quick consultation lets us give you an accurate number — not a ballpark that surprises you later.
Do you charge credit card fees?
No. We never pass credit card processing fees on to our customers.
Do you offer financing?
Yes. We've partnered with Hearth to offer monthly payment options. You can check your rate in minutes with no impact to your credit score.
Is a deposit required?
Yes, a deposit is typically required to confirm your project and secure your installation date. The exact amount will be outlined in your quote.
7. Care & Maintenance
How do I maintain a vinyl fence?
Vinyl is low-maintenance — occasional cleaning with soap and water is usually all it needs. Avoid abrasive cleaners that can scratch the surface.
How do I maintain a wood fence?
Wood fences benefit from annual sealing or staining to protect against moisture and UV damage. Inspect annually for loose posts or boards and address them early.
How do I care for my basketball hoop?
Check hardware and fasteners annually, especially after harsh winters. Wipe down the pole and backboard seasonally. If you have a tempered glass backboard, avoid direct impact from hard objects.
How do I care for a trampoline through winter?
For above-ground trampolines in harsh climates, we recommend removing the mat and springs during winter or using a weather cover. In-ground trampolines can typically stay installed year-round with proper drainage.
How do I maintain a playset?
Vinyl playsets require minimal upkeep — check hardware annually. Wood playsets should be inspected for splinters, loose bolts, and signs of weathering each season.
8. Showroom & Appointments
Do you have a showroom?
Yes — our showroom is located at 3177 MacArthur Blvd, Northbrook, IL. It's where serious buyers can see, touch, and compare products before making a decision.
Is the showroom open to walk-ins?
Yes. Walk-ins are welcome anytime during business hours, Monday to Friday. If you'd prefer dedicated, one-on-one time, or want to come in on a weekend, get in touch and we'll schedule an appointment for you.
What can I see at the showroom?
Fence samples, basketball hoops, playsets, and trampolines from our main product lines. You'll be able to compare materials and sizes up close before committing to anything.
How do I book a showroom visit?
Call us at (847) 432-0900 or use the contact form on our website to schedule a time.
What are your showroom hours?
Monday–Friday: 9am–5pm. Saturday and Sunday by appointment only.
9. Warranty & Support
Do you offer a labor warranty?
Yes. Fenceworks provides a lifetime limited labor warranty on our installations. If something goes wrong with how we installed it, we'll make it right.
What about the product warranty?
Product warranties vary by manufacturer. For example, PROformance hoops come with an exclusive lifetime limited warranty. We'll walk you through the specific warranty for your product at purchase.
How do I file a warranty claim?
Contact us directly at (847) 432-0900 or contact@theguyon41.com. We'll assess the issue and coordinate the appropriate resolution — whether that's a labor fix or a manufacturer claim.
Do you repair products you didn't install?
In many cases, yes. Contact us with the product details and we'll let you know if we can help.
10. About the Company
How long has Fenceworks been in business?
Since 1967. We were founded by Stan Ascher on Highway 41 in Highland Park, IL and are now in our third generation of family ownership.
Are you franchised?
No. We are the only family-owned and operated — not franchised — company in Chicagoland offering fences, playsets, trampolines, and basketball hoops under one roof.
Why do you go by two names — Fenceworks and The Guy on 41?
Both names are part of our history. "The Guy on 41" refers to our founder Stan Ascher, who became known for his iconic Highway 41 location. Fenceworks is our primary brand name. We use both because both have meaning to our community.
Where are you located?
Our showroom is at 3177 MacArthur Blvd, Northbrook, IL 60062.
11. Privacy & Data
What information do you collect when I fill out a form?
We collect your name, phone number, and service interest. This is used solely to follow up on your inquiry — we don't sell or share your information with third parties.
Will I receive calls or texts after submitting a form?
Yes. By submitting a form, you consent to receive phone calls and text messages from Fenceworks by The Guy on 41 regarding your inquiry. Consent is not a condition of purchase.
Can I opt out of communications?
Yes. Reply STOP to any text message to opt out, or let us know by phone or email and we'll remove you from our outreach list immediately.
Is my payment information stored?
We do not store credit card or payment information on our website. All payment processing is handled securely through our payment partners.
Who can I contact about privacy concerns?
Reach us at contact@theguyon41.com or (847) 432-0900 and we'll address any concerns directly.
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